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May 7, 2016, 6:03 pm
#1
no1cub17
Original Poster
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,407
No longer receiving ticket confirmation emails
Is this happening to anyone else? I've purchased two tickets in the past week on AA, did not receive a confirmation email. This has never happened before. I checked on AA.com a few hours after clicking purchase and the status does say "ticketed", but I never got a confirmation. Checked my spam folder too - nothing. Reason I ask is I can't figure out how to access the fare rules from the "my trips" section. I may be just overlooking it. May have to change one of the tickets and wanted to confirm that it was a flexible fare, but I want to be able to do that without being on hold for an hour!
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May 7, 2016, 6:07 pm
#2
Josh1780
Join Date: Mar 2014
Location: ICN/GMP
Programs: OZ Diamond, KE Morning Calm, AA Gold
Posts: 147
I first had this happen to me about 3 months ago, then around 2 days ago I thought it was happening again but I eventually got the email a few hours later. I've also noticed the AA website to be quite buggy and slow lately.
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May 7, 2016, 7:33 pm
#3
Time traveller
Join Date: Jul 2009
Location: USA
Programs: AA EXP, UA GLD, Bonvoy Titan, HH Dia, WoH Exp
Posts: 2,673
Sometimes international flights and those with codeshares or OW partner flights take longer to ticket. But domestic AA flights have ticketed quickly for me. But sometimes AA gets backed up and they ticket in batches.
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May 8, 2016, 7:28 am
#4
JDiver
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,946
Originally Posted by no1cub17
Is this happening to anyone else? I've purchased two tickets in the past week on AA, did not receive a confirmation email. This has never happened before. I checked on AA.com a few hours after clicking purchase and the status does say "ticketed", but I never got a confirmation. Checked my spam folder too - nothing. Reason I ask is I can't figure out how to access the fare rules from the "my trips" section. I may be just overlooking it. May have to change one of the tickets and wanted to confirm that it was a flexible fare, but I want to be able to do that without being on hold for an hour!
Have you tried using the refunds site to print your receipt, check refundability / fare rules?
https://prefunds.aa.com/refunds/
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May 8, 2016, 7:59 am
#5
IADCAflyer
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,986
I got mine but it took a while.....7 or 8 hours.
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May 12, 2016, 4:40 pm
#6
GrumpyYoungMan
Join Date: Dec 2013
Location: ORD, sadly...
Programs: AA Exec Plat
Posts: 599
Booked two flights yesterday, have yet to receive email confirmation. They are, of course, showing up in My Trips on aa.com.
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May 12, 2016, 6:58 pm
#7
michaelpop
Join Date: Jun 2015
Location: LAX
Programs: AA EXP
Posts: 135
Booked a flight on Tuesday and did not receive an email either.
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May 18, 2016, 11:17 pm
#8
browe
Join Date: Jan 2013
Posts: 24
Same problem here. Booked a flight last week and got no email confirmation. Then I booked another today with no email confirmation, even though the reservation is listed as 'Ticketed.'
I emailed myself a quasi-confirmation from the Trip Details page until AA can fix this bug.
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May 19, 2016, 8:42 am
#9
RDUflyer2
Join Date: Jul 2010
Location: RDU
Programs: AA EXP; Marriott Titanium; Globalist
Posts: 383
Booked two flights yesterday and got email confirmation within several hours.
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May 20, 2016, 6:17 am
#10
fotographer
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,199
I count myself lucky, getting emails within a few hours
but I just usually check on the mobile app to make sure its done
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